REPROCELL’s Status Update


COVID-19 Update
(see also Holiday Shipping Status)

In cooperation with Governmental Authorities in the United States and the UK, our business status may change during this crisis. The following table shows the current status of our different business functions. Please check back regularly because the situation is changing rapidly.

  Current Status
Department REPROCELL USA REPROCELL Europe For customers in APAC (outside Japan)
Administration, Billing, and Office Slight delays Some delays Some delays
Customer Services Open Open Open
Order Processing and Shipping Slight delays Some delays Some delays
Receiving Open Open
Production Open Some delays
Services Open Some delays Open
Services Sales Open Open Open
General Contact Information orders‑us@reprocell.com orders‑emea@reprocell.com orders‑apac@reprocell.com

 

Holiday Shipping Status

Due to the end-of-year holidays, shipping status and office hours will be limited at specified times.

Note that for products that ship from Japan, shipping will be closed from 19 Dec 2020 to 7 Jan 2021.

Location Shipping Offices (Admin, Customer Services, Receiving, etc.)
US Customers Closed 23 Dec 2020 to 3 Jan 2021 Closed 25 Dec 2020 to 3 Jan 2021
Other customers in the Americas Closed 19 Dec 2020 to 3 Jan 2021 Closed 25 Dec 2020 to 3 Jan 2021
EMEA Customers Closed 19 Dec 2020 to 3 Jan 2021 Durham, UK:
Closed 25 Dec 2020 to 3 Jan 2021
(Customer Service, Order Processing, Receiving)

Glasgow, UK:
Closed 25 Dec 2020 to 3 Jan 2021
(Administration, Services, Receiving)
APAC Customers (Outside of Japan) Closed 19 Dec 2020 to 3 Jan 2021 Closed 25 Dec 2020 to 3 Jan 2021