Covid-19 Status

COVID-19 Update
(see also Holiday Shipping Status)

In cooperation with Governmental Authorities in the United States and the UK, our business status may change during this crisis. The following table shows the current status of our different business functions. Please check back regularly because the situation is changing rapidly.

	Current Status
Department	REPROCELL USA	REPROCELL Europe	For customers in APAC (outside Japan)
Administration, Billing, and Office	Slight delays	Some delays	Some delays
Customer Services	Open	Open	Open
Order Processing and Shipping	Slight delays	Some delays	Some delays
Receiving	Open	Open	—
Production	Open	Some delays	—
Services	Open	Some delays	Open
Services Sales	Open	Open	Open
General Contact Information	orders‑us@reprocell.com	orders‑emea@reprocell.com	orders‑apac@reprocell.com

Holiday Shipping Status

Due to the end-of-year holidays, shipping status and office hours will be limited at specified times.

Note that for products that ship from Japan, shipping will be closed from 19 Dec 2020 to 7 Jan 2021.

Location	Shipping	Offices (Admin, Customer Services, Receiving, etc.)
US Customers	Closed 23 Dec 2020 to 3 Jan 2021	Closed 25 Dec 2020 to 3 Jan 2021
Other customers in the Americas	Closed 19 Dec 2020 to 3 Jan 2021	Closed 25 Dec 2020 to 3 Jan 2021
EMEA Customers	Closed 19 Dec 2020 to 3 Jan 2021	Durham, UK: Closed 25 Dec 2020 to 3 Jan 2021 (Customer Service, Order Processing, Receiving) Glasgow, UK: Closed 25 Dec 2020 to 3 Jan 2021 (Administration, Services, Receiving)
APAC Customers (Outside of Japan)	Closed 19 Dec 2020 to 3 Jan 2021	Closed 25 Dec 2020 to 3 Jan 2021